Terms of Service

Effective Date: October 2025
Website: Master Labs Bike Workshop

1. Introduction

Welcome to Master Labs Bike Workshop ("we," "our," or "us").
These Terms of Service ("Terms") govern your use of our website, online payment system, and all related services.
By accessing or using our website, you agree to comply with these Terms.
If you do not agree, please do not use our website or services.

2. Services Provided

Master Labs Bike Workshop offers bicycle repair, maintenance, fitting, and membership-based services both in-store and online.
All services are subject to availability and may vary based on location or technician schedule.

3. Membership and Subscriptions

By enrolling in a membership plan, you agree to pay the applicable fees as described on our website.
Membership benefits, pricing, and included services may be updated periodically.
We reserve the right to modify, suspend, or discontinue membership programs with prior notice.

Enrollment Fee:
A one-time $50 enrollment fee applies for first-time members or reactivation of expired memberships.

4. Payments

Payments can be made securely through Stripe, Interac e-Transfer, or major credit/debit cards.
All prices are listed in Canadian Dollars (CAD) and subject to applicable taxes.

You authorize us to charge your selected payment method for all purchases, renewals, or service fees as applicable.

5. Cancellations and Refunds

All sales and service fees are non-refundable once a service has been rendered.
For prepaid memberships or appointments, cancellation requests must be made at least 24 hours in advance to avoid service charges.
We reserve the right to deny refunds for missed appointments or misuse of membership privileges.

6. User Responsibilities

You agree to:

• Provide accurate personal and payment information.

• Use our services for lawful purposes only.

• Not copy, modify, or redistribute our website content without permission.

• Not misuse our online booking or payment systems.

We may suspend or terminate accounts violating these terms without notice.

7. Limitation of Liability

While we take every effort to ensure quality service, Master Labs Bike Workshop is not liable for:

• Damage caused by pre-existing bicycle issues or parts supplied by the customer.

• Indirect, incidental, or consequential losses arising from the use of our website or services.
  Our liability is limited to the total amount paid for the specific service in question.

8. Intellectual Property

All text, graphics, logos, and images on this website are the property of Master Labs Bike Workshop.
You may not reproduce or use any content for commercial purposes without written permission.

9. Privacy

Your use of this website is also governed by our Privacy Policy.
By using our website, you consent to our collection and use of personal data as described therein.

10. Changes to Terms

We may update these Terms of Service at any time.
All changes will take effect immediately upon posting on this page, with the "Effective Date" updated accordingly.
Your continued use of our website or services constitutes acceptance of any changes.

11. Contact Information

For questions regarding these Terms, please contact us:

Master Labs Bike Workshop
📍 Richmond, British Columbia, Canada
📧 Email: masterlabsbikeshop@gmail.com
📞 Phone: (236) 975-4933